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Yuvarta

Yuvarta platform

Everything around the voice is the product.

One operating surface for phone inventory, agent policy, approved tools, customer systems, rehearsal, conversations, outbound work, usage, and review.

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Production states remain tied to customer authorization and provider acceptance.

YA

Northstar Animal Care

Operations overview

Illustrative sample

Good morning

Your front desk at a glance

Sample data · no live tenant

Agents

2

Assigned lines

1

Needs review

1

Agent readiness

Why a state exists

Front Desk — Riley

+1 (510) •••-9132

Acceptance pendingReview required

Boarding Intake — Nova

No number assigned

Configuration incompleteDraft

Next required action

Customer-owned

Review the line assignment and complete the controlled provider acceptance before marking Riley active.

Reason and owner stay visible
Illustrative workspace using the product’s actual information architecture. No customer configuration or provider status is represented.

The operating surface

Every page answers an operational question.

No empty dashboards and no decorative controls. Each area shows current state, the reason for that state, and the next action available to the customer.

01

Agents and phone lines

See every agent, assigned number, direction, coverage window, language policy, and launch state in one roster.

02

Knowledge and policy

Review instructions, approved sources, pronunciation, variables, disclosures, guardrails, and version history.

03

Tools and connections

Authorize the exact calendar, sheet, CRM, transfer route, web tool, or API action an agent may use.

04

Conversations and evidence

Search transcripts, private recordings, tool events, outcomes, connector receipts, and JSONL exports.

05

Usage and quality

Track minutes, first-audio latency, transfers, errors, tool use, unresolved questions, and review status.

06

Tenant controls

Manage users, compliance defaults, billing, data boundaries, carrier state, and operational add-ons.

How a desk becomes live

The launch sequence stays visible.

A customer can see what is configured, what is connected, what passed rehearsal, and what still blocks activation.

  1. 01

    Claim the line

    Assign a customer-owned or provisioned number before the agent goes live.

  2. 02

    Design the desk

    Choose the role, language, welcome, interruption behavior, instructions, and boundaries.

  3. 03

    Connect the work

    Authorize the exact calendars, sheets, CRM records, search tools, and transfer routes it may use.

  4. 04

    Rehearse and approve

    Test ordinary calls and hard edges, then publish with a named human fallback.

  5. 05

    Review the record

    Inspect transcripts, recordings, tool actions, outcomes, and connector receipts.

Capability ledger

Built, controlled, or next.

A roadmap item never masquerades as a working control. The status at right is part of the product promise.

Natural voice runtime

Live speech-to-speech sessions, interruption handling, configurable language, voice, speed, and silence behavior.

Available

Phone operations

Number assignment, inbound routing, end call, and configured human or agent transfers. Outbound calling and SMS remain acceptance-gated.

Available

Appointment workflows

Availability checks and approved bookings through a customer-authorized calendar, with connector acceptance required before live use.

Available

Grounded answers

Approved instructions, files, website context, web search, and explicit boundaries for unknown or sensitive questions.

Available

Conversation review

Searchable conversations, transcripts, private recording playback, tool traces, outcome state, and JSONL export.

Available

Connector receipts

Health, assignment, execution, and provider receipt states instead of treating an OAuth button as proof of completion.

Available

Outbound campaigns

Consent-gated campaign workflows exist; customer launch remains subject to destination, timing, and compliance review.

Controlled rollout

Self-learning knowledge

Human-reviewed suggestions from resolved calls, with no automatic policy changes.

Coming soon

Human receptionist backstop

A staffed fallback network is a separate operational service, not a software toggle.

Coming soon

See the real operating model

Start with one agent, one line, and one workflow worth proving.

The free demo maps the configuration and acceptance work. It does not activate service, place a call, or connect a customer account.

Book a free demo See pricing